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SAP CRM

Fast Track 5 Days

Normal Track 2 weeks

Weekend Batch 6 weekends

Evening Batch 6 weeks

Starts On:
September 25, 2017
10:00 PM
Ends On:
October 06, 2017
4:00 PM
SAP CRM
Upcoming Dates:
Starts On:
September 25, 2017
10:00 PM
Ends On:
October 06, 2017
4:00 PM
Starts On:
October 09, 2017
10:00 PM
Ends On:
October 20, 2017
4:00 PM
Starts On:
October 23, 2017
10:00 PM
Ends On:
November 03, 2017
4:00 PM
Starts On:
November 06, 2017
10:00 PM
Ends On:
November 17, 2017
4:00 PM
Starts On:
November 20, 2017
10:00 PM
Ends On:
December 01, 2017
4:00 PM
Starts On:
December 04, 2017
10:00 PM
Ends On:
December 15, 2017
4:00 PM
Starts On:
January 08, 2018
10:00 PM
Ends On:
January 19, 2018
4:00 PM
SAP CRM
Regular (Get price)
Quantity
Single Cost
Total Cost
£0.00
£0.00
Booking Course...
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Thank you for your registration. Looking forward to seeing you!

SAP CRM is a training course on an integrated application for customer relationship management and is part of the SAP Business Suite. The addresses software needs for large and midsized organizations across different sectors. The course provides learners with the elementary knowledge and practical solutions on customer relationship solutions. A SAP CRM certification examination has 80 questions. The examination is offered in German, Japanese and English languages.

Overview of the CRM Solution: SAP CRM

  • Introduction to:
    • Fundamentals and architecture of SAP CRM
    • SAP CRM Marketing
    • SAP CRM Sales
    • SAP CRM Service
    • Implementation & operation of SAP CRM

CRM Base Customization: CR 100

  • CRM basic data:
    • Account Management
    • Organizational model
    • Product master
    • Customizing settings for each object
    • CRM business transactions
      • Overview of generic functions in business transactions
      • Activity management
      • Customizing for these objects
    • Process control and determination
      • Partner determination
      • Actions
      • Overview of pricing in CRM
    • CRM billing
      • Basics concepts of CRM middleware
      • Introduction to the CRM WebClient User Interface

CRM Marketing : CR 600

  • Overview of marketing management in SAP CRM
    • Marketing Plans and campaign management
      • Working with marketing projects
      • Preparation and Execution of campaigns
    • Segmenting business partners
      • Marketing attributes
      • Graphical Modeler
      • Creating profiles and target groups
    • Personalized mail forms
      • Creating personalized e-mails
    • Marketing Product Proposals
    • Lead Management and Surveys
    • Campaign automation
    • External List Management
    • Special Functions and Features in campaign management
    • Couponing

CRM Sales: CR 300

  • Opportunity management and Pipeline Performance Management
  • Copying control
  • Quotation management
  • Order management
  • Special functions in quotation and order management
  • Pricing in SAP CRM Sales
  • Contract management
  • Rebate processing
  • Activity management in SAP CRM Sales
  • Visit planning
  • Territory management

CRM Service : CR 700

  • Maintenance of technical objects
    • Installed base management
    • Individual objects
  • Service contract processing
    • Service agreements
    • Service contracts
    • Service plans
  • Service order processing
    • Resource planning
    • Service confirmation
    • Service billing
    • ERP Integration
  • Complaints and returns processing
    • Complaints and returns
    • In-house repair processing
  • IT Service Management

Our instructors are highly skilled with industry experience of  many  years, working in best and renowned organization. Our Trainers follow an approach to engage students during instruction and thus the training methods are modified as per the trainees needs which may include direct 1-1 discussions, group discussions, Q&A rounds etc.  Also you get many more advantages along with highly professional approach.

  • Flexible course timing to suit you
  • Offer highly competitive course prices
  • You will get Certificate of completion at the end of course
  • We are centrally located and have good access from all corners of London.
  • We offer  Hands on training with lab access
  • Small group training approach is followed, up to 5 students in a class so you get more attention from your instructor and clarify your doubts better.

SAP CRM

Fast Track 5 Days

Normal Track 2 weeks

Weekend Batch 6 weekends

Evening Batch 6 weeks

Starts On:
September 25, 2017
10:00 PM
Ends On:
October 06, 2017
4:00 PM
SAP CRM
Upcoming Dates:
Starts On:
September 25, 2017
10:00 PM
Ends On:
October 06, 2017
4:00 PM
Starts On:
October 09, 2017
10:00 PM
Ends On:
October 20, 2017
4:00 PM
Starts On:
October 23, 2017
10:00 PM
Ends On:
November 03, 2017
4:00 PM
Starts On:
November 06, 2017
10:00 PM
Ends On:
November 17, 2017
4:00 PM
Starts On:
November 20, 2017
10:00 PM
Ends On:
December 01, 2017
4:00 PM
Starts On:
December 04, 2017
10:00 PM
Ends On:
December 15, 2017
4:00 PM
Starts On:
January 08, 2018
10:00 PM
Ends On:
January 19, 2018
4:00 PM
SAP CRM
Regular (Get price)
Quantity
Single Cost
Total Cost
£0.00
£0.00
Booking Course...
Success!
Thank you for your registration. Looking forward to seeing you!
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