SAP CRM TRAINING

SAP CRM

Full Time 5 Days (09:00 - 17:00)

Weekend Batch 6 weekends (Sat 10:00 - 18:00)

Evening Batch 2 weeks (Mon-Fri 18:30 - 21:30)

Starts On:

September 13, 2021

10:00 AM

Ends On:

September 17, 2021

6:00 PM

More Dates

Future Dates/Request Price

About the course

SAP CRM is one of the key modules in an organisation that deals with handling customers effectively and efficiently. In today’s competitive market environment, companies must make changes in a dynamic environment and take care of all the critical activities related to customer service.

SAP Customer Relationship Management is an integrated customer relationship management module by SAP that helps any organisation achieve its business goals and efficiently perform all Customer Relationship tasks. CRM is one of the critical components for making business strategy for medium and large scale organisations.

SAP CRM is part of the SAP ERP (Enterprise Resource Planning) business suite. It is used to implement and customise business processes related to Customer Relationship Management CRM and integrate with SAP and non–SAP systems.

SAP CRM training course provides complete training on SAP customer relationship management module. The addresses software needs for large and midsized organisations across different sectors. The course provides learners with elementary knowledge and practical solutions for customer relationship solutions. The SAP CRM certification examination has 80 questions.

Syllabus

Overview of the CRM Solution: SAP CRM

Introduction to:
- Fundamentals and architecture of SAP CRM
- SAP CRM Marketing
- SAP CRM Sales
- SAP CRM Service
- Implementation & operation of SAP CRM

CRM Base Customization

CRM basic data:
- Account Management
- Organizational model
- Product master
- Customizing settings for each object
- CRM business transactions
  - Overview of generic functions in business transactions
  - Activity management
  - Customizing for these objects
- Process control and determination
  - Partner determination
  - Actions
  - Overview of pricing in CRM
- CRM billing
  - Basics concepts of CRM middleware
  - Introduction to the CRM WebClient User Interface

CRM Marketing

Overview of marketing management in SAP CRM
- Marketing Plans and campaign management
  - Working with marketing projects
  - Preparation and Execution of campaigns
- Segmenting business partners
  - Marketing attributes
  - Graphical Modeler
  - Creating profiles and target groups
- Personalized mail forms
  - Creating personalized e-mails
- Marketing Product Proposals
- Lead Management and Surveys
- Campaign automation
- External List Management
- Special Functions and Features in campaign management
- Couponing

CRM Sales

Opportunity management and Pipeline Performance Management
Copying control
Quotation management
Order management
Special functions in quotation and order management
Pricing in SAP CRM Sales
Contract management
Rebate processing
Activity management in SAP CRM Sales
Visit planning
Territory management

CRM Service

Maintenance of technical objects
- Installed base management
- Individual objects
Service contract processing
- Service agreements
- Service contracts
- Service plans
Service order processing
- Resource planning
- Service confirmation
- Service billing
- ERP Integration
Complaints and returns processing
- Complaints and returns
- In-house repair processing
IT Service Management

Why Choose Us

Our instructors are highly skilled with industry experience of many years, working in best and renowned organization. Our Trainers follow an approach to engage students during instruction and thus the training methods are modified as per the trainees needs which may include direct 1-1 discussions, group discussions, Q&A rounds etc. Also you get many more advantages along with highly professional approach.

Flexible course timing to suit you
Offer highly competitive course prices
You will get Certificate of completion at the end of course
We are centrally located and have good access from all corners of London.
We offer Hands on training with lab access
Small group training approach is followed, up to 5 students in a class so you get more attention from your instructor and clarify your doubts better.

Target Audience

Obtaining any SAP certification is a boost for your career success and a valuable credential in any competitive career market.

If you are,

a developer, business analyst, business owner or technician who wants to improve your SAP skills,
a company who wants to use SAP products to streamline your business processes,
a novice looking to add a highly recognised credential to your professional skills,

SAP training with SAP Training London is for you!